Frequently Asked Questions

General Questions from clients

What is required to enjoy Nova wave TV?

  • Your Require: – Any Brand of Smart TV or Android/Apple Device or Firestick or Magbox(all types), NVDIA Shield or Roku Device or Computer/PC + Internet.
  • You also require internet connection connected to your device.
  • If your have any of the above devices + Internet, you can Subscribe and Get connected immediately.

Is there any physical installtion i,e Satellite dish? or cabling?

No dish is required. No physical installation required. After Subscribing, just follow easy setup instructions sent on email. Configuration Instructions are automatically sent on email and are also available on client area

Am I signed up to a contract?

No… When you buy your IPTV subscription you are free to use the service for the duration purchased. If you decide not to renew your subscription or not use our service anymore you are free to do so.

Do you offer refunds?

Yes. Full Refunds are applicable within the first 7 Days of usage. Note: If your have subscribed for more than one month and you experience issues or not happy with our service after the first 30days we can provide refund on the remaining period of your subscription. Just send a support ticket on this link

What Guarantee do you offer?

99% Uptime Guarantee on the service. The service is availble 24/7/365. If you have an issue send a support ticket and it should be responded within shortest period usually within an hr or less.

How often is the channel list updated?

We have all wordlwide Premium TV Channels. Movies and series are always updated to ensure you have all latest movies and tv series.

Are there any performance issues when using the system in different countries?

There are no Perfomance issues. Our IPTV works worldwide so long as you have an internet connection. If you experience any issue please send a support ticket and we should respond within an hour or less. Support ticket link:

How much bandwidth does the IPTV stream use?

Our IP TV streams use the latest H264 technology, offering the best compression and quality. Internet bandwidth from 5mbps and above is applicable.

Is it difficult to set up your service on my device

Not at all. After Subscribing, you will Automatically recieve Easy Setup Instructions via email and on your account page on how to set up your IPTV account on your preffered device. Setup Instructions for all TV brands, Android & Apple Mobile Devices including tablets, Firesticks, Magboxes, TV Boxes, Windows pc are included.

Do you provide technical support?

Yes. We provide technical support via the support ticket page. We do our best to respond within an hour or less. Link to support ticket:

What data do you store about me and can it be forgotten

We only store the data you provide while signing up. They include:
Your first name, Email Address and Phone Number(Optional). We do not store any payment details at all. We dont send promotional emails or sms. only renewal reminders 2days before your iptv expiry.

Over 20,000+ TV Channels, 30000+ Movies, 6000+ TV Series